1. Confirmed booking is cancelled 15-minutes before scheduled departure time if the passenger doesn’t report at the ticketing counter for buying ticket. Late comers would be accommodated in the same departure subject to the availability of seats.
2. Full ticket will be charged for children of 4 years and above.
3. Passengers are requested to check / confirm the cash balance before leaving the ticketing counter. Company will not be responsible for any short balance claimed after leaving the counter once.
4. Passengers, who missed the bus for which they had tickets, are requested to report at the ticketing office and avoid catching the bus by running after it or by other vehicle lest some accident occurs. They will be accommodated in next departure subject to the availability of seats.
5. Passengers are requested to ensure the loading of their luggage (if any) in the luggage compartment of the bus and carefully collect the luggage tags. They are strictly prohibited to put any cash, jewelry, prize bonds, or any precious / delicate item in such luggage lest it is lost or damaged. The company will entertain no claim in this regard.
6. Luggage weighing upto 20 Kgs per ticket is allowed free of charge in the bus. In case of excess luggage, ELT (Extra Luggage Tariff) will be charged as per company policy. Passengers are requested to take ELT Slip from the loader at any cost.
7. Pets / Animals are not allowed in the bus or its luggage compartment.
8. Chemicals, Oil Cane, Gas Cylinders (Full or Empty), Alcohol, Drugs, Weapons, Explosives, Liquids, Perishable Items are not allowed in the bus or its luggage compartment.
9. Any passenger who is drunk or in condition will not be allowed to enter in the bus even he / she has bought the ticket.
10. Company is not responsible if any passenger lost his / her luggage, money, jewelry, prize bonds and precious items etc. due to accident / any kind of tragic incident.
11. Company will not be responsible for any late departure or arrival due to road construction / traffic congestion / accident / tragic incident or any improper weather condition.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and services.

Information Collection

We may collect the following personal information that passengers provide to us for maintaining travel records:

• Passenger Name
• Passenger Cell Phone Number
• Passenger CNIC (Computerized National Identity Card) Number

Use of Information

The personal information we collect is used solely for the purpose of maintaining accurate travel records and improving our services.

Information Disclosure

We do not share any passenger information with third parties. Your personal information is kept confidential and secure.

1. General Refund Terms

• Full Refunds: Customers are eligible for a full refund if the cancellation is made at least 24 hours before the scheduled departure time.
• Partial Refunds: Cancellations made less than 24 hours but more than 2 hours before the scheduled departure time will be eligible for a 50% refund.
• No Refunds: Cancellations made less than 2 hours before the scheduled departure time are not eligible for a refund.

2. Special Circumstances

• Service Cancellations by the Company: If the bus service is canceled by the company due to unforeseen circumstances (e.g., weather conditions, mechanical issues), customers will be eligible for a full refund or may choose to reschedule for a different time at no additional cost.
• Delays: If the bus is delayed by more than 2 hours, customers can request a full refund or choose to wait for the next available bus.

3. Process for Requesting Refunds

• Online Bookings: For tickets booked online, customers can request a refund through the company’s website or customer service portal.
• In-Person Bookings: For tickets purchased in person, customers must visit the point of purchase with the ticket and a valid ID to request a refund.

4. Processing Time

• Refunds will be processed within 7-10 business days from the date of approval.